Returns & Refunds Policy

At Frazys Auto Parts, we aim to provide quality automotive parts at competitive prices. Please read the information below before placing an order.

This policy applies to customers in New Zealand and does not limit any rights you may have under applicable consumer law.

Change of Mind

Due to the nature of automotive parts, fitment requirements, and our bulk import model, we do not offer returns or refunds for change of mind.

This includes, but is not limited to:

• Ordering the wrong item
• The item not being compatible with your vehicle
• Deciding you no longer want the product
• Finding the item cheaper elsewhere
• No longer needing the part
• Purchasing without checking fitment, specifications, or part numbers

Please carefully check the product description, specifications, photos, part numbers, and vehicle compatibility before placing your order.

If you are unsure whether a part will suit your vehicle, please contact us before purchasing and we will do our best to help.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, incorrect, or does not match the listing description, please contact us as soon as possible.

We may ask for photos, videos, part numbers, or other information to help assess the issue.

New Zealand Consumer Guarantees

For New Zealand customers, the Consumer Guarantees Act 1993 provides guarantees that goods sold by businesses must be of acceptable quality, fit for purpose, and match their description.

Where these guarantees are not met, customers may be entitled to a remedy such as a repair, replacement, or refund depending on the issue.

What to Do If There Is a Problem

If your item arrives faulty, damaged, incorrect, or not as described, please contact us within 7 days of delivery and include:

• Your order number
• A clear description of the issue
• Clear photos or videos showing the problem
• Photos of the packaging, shipping label, and any visible parcel damage if the item arrived damaged
• Your vehicle details, if the issue relates to fitment

This helps us assess the issue quickly and provide the correct resolution.

Damaged in Transit

If an item arrives damaged, please keep the item and packaging until the issue has been assessed.

We may require photos of:

• The damaged item
• The outer packaging
• Internal packaging
• Shipping label
• Any visible damage to the box or parcel

This information may be required for courier or supplier claims.

Return Conditions

Where a return is approved, the item must be returned in the condition it was received, where possible.

Items may not be eligible for return if they have been:

• Installed or fitted
• Modified
• Damaged after delivery
• Used incorrectly
• Incorrectly installed
• Returned incomplete
• Returned without original packaging, where packaging is reasonably required

This does not affect your rights under applicable consumer law.

Fitment and Compatibility

Automotive parts can vary depending on model, year, engine, chassis, production date, trim level, and previous modifications.

Compatibility information is provided as a guide only. Customers are responsible for checking that the item is suitable before purchase.

Where possible, please compare:

• Photos
• Measurements
• OEM/reference numbers
• Plug types
• Mounting points
• Vehicle details
• Existing part numbers

If you are unsure, please contact us before ordering.

Return Shipping

If the return is due to a confirmed fault, damage, incorrect item, or issue covered by New Zealand consumer law, return shipping costs will be covered or reimbursed by us where required.

For any return approved outside of legal requirements, return shipping costs are the responsibility of the customer.

Refunds

Approved refunds will be processed back to the original payment method.

Please note:

• Refunds may take time to appear depending on your payment provider
• Shipping costs are non-refundable unless required by law
• Items may need to be returned and inspected before a refund is approved
• Refunds will not be issued for items damaged due to incorrect installation, misuse, modification, or customer error unless required by law

Replacements

Where a replacement is approved, we will arrange this as quickly as possible.

As some products are imported or held through supplier networks, replacement timeframes may vary depending on stock availability.

If a replacement is not available, we may offer another suitable remedy where required.

Warranty and Assessment

Some items may need to be assessed before a refund, repair, or replacement is approved.

Assessment may include checking:

• The reported fault
• Installation condition
• Vehicle compatibility
• Photos or videos supplied
• Whether the item has been modified, damaged, or misused

We will always aim to resolve genuine issues fairly and reasonably.

Contact Us

If you have any questions about returns or refunds, please contact us through our website:

frazysautoparts.com

We are a small Kiwi business and will do our best to help resolve any genuine issue as quickly as possible.

Frazys Auto Parts
New parts. Fair prices. Real support.