Shipping Policy

Frazys Auto Parts — New Zealand

Last updated: 17 October 2026

At Frazys Auto Parts, we work with trusted New Zealand and international suppliers to provide customers throughout New Zealand with quality automotive parts and accessories at competitive prices.

We aim to provide a reliable and transparent shopping experience by clearly communicating our shipping timeframes, fulfilment processes and delivery expectations.

1. Delivery Timeframes

Our standard estimated delivery timeframe is 9–16 business days from order confirmation, unless otherwise specified at checkout.

Business days exclude weekends and New Zealand public holidays.

Delivery timeframes may vary depending on product availability, supplier location, courier operations and delivery destination.

Where a different delivery timeframe is specified at checkout, that timeframe will apply to your order.

While we make every reasonable effort to meet the advertised delivery timeframe, unforeseen circumstances may occasionally cause delays. Customers will be notified of significant delays where possible.

2. Order Processing and Fulfilment

Orders are submitted for processing once payment has been successfully received.

As we work with multiple New Zealand and international suppliers, order processing times may vary depending on the product, warehouse location and stock availability.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Occasionally, supplier stock discrepancies, unexpected demand or warehouse processing delays may affect fulfilment.

If a product becomes unavailable or a significant fulfilment delay occurs, we will endeavor to contact the customer to discuss the available options.

3. New Zealand and International Shipping

Frazys Auto Parts operates as a New Zealand online automotive parts retailer, sourcing products from both domestic and international suppliers.

Depending on the product purchased, orders may be dispatched directly from a supplier or fulfilment warehouse located within New Zealand or overseas.

International shipments may be subject to additional handling, customs processing and transfers between freight providers.

The dispatch location of a product does not necessarily indicate its delivery timeframe. Customers should refer to the delivery estimate provided at checkout.

All applicable shipping charges will be displayed in New Zealand dollars (NZD) at checkout.

4. Shipping Charges

Shipping costs, where applicable, are calculated and displayed at checkout before payment is completed.

Shipping charges may vary depending on:

• Product size and weight

• Delivery location

• Supplier or warehouse location

• Freight and handling requirements

• Shipping services available for the order

Where free shipping is offered, this will be clearly indicated on the product listing or at checkout.

5. Tracking Information

Tracking information will be provided when available once an order has been dispatched.

Please allow time for tracking details to become active within the courier's system.

Some orders, particularly those shipped internationally, may experience periods without tracking updates while parcels are transferred between freight facilities, customs authorities or delivery providers.

A temporary absence of tracking updates does not necessarily indicate that a shipment has been lost or delayed.

Customers who require assistance with tracking their orders are welcome to contact our customer support team.

6. Multiple Items and Split Shipments

Orders containing multiple products may be fulfilled from different suppliers or warehouse locations.

As a result, items purchased in the same order may:

• Be dispatched separately

• Have different tracking numbers

• Arrive on different dates

• Be delivered by different courier companies

Where applicable, separate tracking details will be provided as they become available.

7. Delivery Delays

While we make every reasonable effort to meet the delivery timeframe communicated at checkout, circumstances outside our direct control may occasionally affect shipping and fulfilment.

These circumstances may include:

• Supplier stock shortages or discrepancies

• Extended supplier processing times

• Courier or freight network disruptions

• Customs or international freight delays

• Severe weather or natural disasters

• Public holidays and peak shipping periods

• Rural or remote delivery locations

• Incorrect or incomplete delivery information

Where we become aware of a significant delay, we will make reasonable efforts to notify the affected customer and provide updated delivery information where available.

If your order has exceeded the delivery timeframe specified at checkout, please contact us with your order number so we can investigate.

Delivery delays will be handled in accordance with applicable New Zealand consumer protection legislation.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that your delivery address, contact details and any relevant delivery instructions are correct before completing checkout.

If incorrect information has been provided, customers should contact us as soon as possible.

Although we will make reasonable efforts to assist, we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Where additional delivery charges arise due to incorrect information supplied by the customer, these costs may be payable by the customer where permitted by law.

9. Missing or Lost Shipments

If your order has not arrived within the advertised delivery timeframe, please contact our support team with your order number.

We will investigate the shipment with the relevant supplier, courier or fulfilment partner.

If tracking indicates that a parcel has been delivered but you cannot locate it, we recommend checking around your property, with other occupants and at any designated delivery location.

Where a shipment is confirmed lost in transit, we will arrange an appropriate resolution in accordance with applicable New Zealand consumer law.

10. Damaged Deliveries

If an item arrives damaged, please contact us as soon as reasonably possible after receiving your order.

To assist with assessing the issue, we may request:

• Your order number

• Photographs of the damaged product

• Photographs of the shipping packaging

• Photographs of the shipping label

• A description of the damage

Where practical, please retain the original packaging until the issue has been assessed.

Damaged or defective products will be handled in accordance with the Consumer Guarantees Act 1993 and our Refund and Return Policy.

11. Order Cancellations

Customers who wish to request cancellation of an order should contact us as soon as possible.

Once an order has entered processing, been submitted to a supplier or been dispatched, cancellation may not be possible.

Frazys Auto Parts does not generally accept cancellations, returns or refunds for change of mind or incorrect product selection, except where required by applicable New Zealand law.

Customers are responsible for checking product specifications, compatibility and vehicle fitment information before purchasing.

Where an order cannot be fulfilled, or where a customer has a legal right to cancel or obtain a remedy, we will provide an appropriate resolution in accordance with applicable legislation.

12. Consumer Rights

Frazys Auto Parts operates in accordance with applicable New Zealand consumer protection legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Where we are responsible for arranging delivery, customers have the right to receive their goods within the agreed delivery timeframe or, where no timeframe has been agreed, within a reasonable time.

Nothing in this Shipping Policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded.

Our delivery estimates, supplier arrangements and fulfilment procedures do not override our statutory obligations to customers.

13. Contact Information

For shipping enquiries, order tracking assistance or delivery concerns, please contact:

Frazys Auto Parts

New Zealand

Email: sales@frazysautoparts.com

Website: https://frazysautoparts.com

Please include your order number when contacting us about an existing order so we can assist you efficiently.