Shipping Policy

At Frazys Auto Parts, we aim to make shipping as clear and straightforward as possible. Please read the information below before placing your order.

Shipping Timeframes

Our standard advertised delivery timeframe is:

9–16 business days

This timeframe applies from the date your order is processed and dispatched. Business days do not include weekends or public holidays.

While many orders may arrive sooner, we recommend allowing the full advertised timeframe before following up on delivery.

Processing Times

Orders are usually processed as quickly as possible after payment has been received.

During busy periods, public holidays, supplier delays, or courier disruptions, processing and delivery times may be slightly longer.

Shipping Locations

We ship throughout New Zealand.

Shipping availability may vary depending on the size, weight, and type of product ordered.

Tracking Information

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please note that tracking updates may take some time to appear after the courier receives the parcel.

Multiple Items

If your order contains multiple items, they may be shipped separately depending on stock location, supplier availability, or courier requirements.

Separate parcels may arrive on different days.

Delays

While we do our best to ensure orders are delivered within the advertised timeframe, delays can occasionally occur due to factors outside our control, including:

• Courier delays
• Public holidays
• Weather disruptions
• Rural delivery delays
• Supplier or warehouse delays
• High-volume shipping periods

If your order has not arrived after the advertised delivery timeframe, please contact us and we will look into it for you.

Incorrect Delivery Details

Please ensure your delivery address is correct before placing your order.

Frazys Auto Parts is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided at checkout.

Damaged Items

If your item arrives damaged, please contact us as soon as possible with clear photos of:

• The damaged item
• The packaging
• The shipping label
• Any visible damage to the box or parcel

This helps us assess the issue and arrange the best resolution.

Missing or Lost Parcels

If tracking shows your parcel has been delivered but you have not received it, please check around your property, mailbox, reception area, or with others at the address.

If you still cannot locate it, contact us and we will assist where possible.

Need Help?

If you have any questions about your order or shipping, please contact us through our website.

Frazys Auto Parts
New parts. Fair prices. Real support.