Terms of Service

Frazys Auto Parts — New Zealand

Last updated: 17 October 2026

Welcome to Frazys Auto Parts.

These Terms of Service govern your access to and use of our website, frazysautoparts.com, and purchases made through our online store.

Frazys Auto Parts is a New Zealand online automotive parts retailer offering products sourced through trusted domestic and international suppliers.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable New Zealand law.

Please read these terms carefully before using our website or purchasing products.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into a purchase agreement or have the necessary permission from a parent or legal guardian.

You agree to provide accurate and complete information when placing orders or communicating with our business.

We reserve the right, where reasonably necessary and permitted by law, to refuse service, restrict access, limit purchase quantities or decline orders due to circumstances including:

• Suspected fraudulent activity

• Unauthorised payment activity

• Website misuse or security concerns

• Threatening or abusive behaviour

• Product availability issues

• Genuine pricing or listing errors

• Other legitimate operational or legal reasons

Any cancellation of an accepted order will be handled in accordance with applicable contractual and consumer protection laws.

You must not use our website, products or services for unlawful or unauthorised purposes.

2. Products and Availability

All products advertised on our website are subject to availability.

We work with multiple suppliers and fulfilment partners, and product availability may change without immediate notice.

We reserve the right to add, modify, update or discontinue products and listings at our discretion.

We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, part numbers and compatibility information are accurate.

However, differences between manufacturers, production batches and vehicle specifications may occur.

Product images may be illustrative where clearly indicated, and customers should refer to the product description and specifications when determining suitability.

Nothing in this section limits our obligations to supply goods that match their description or meet applicable consumer guarantees.

3. Aftermarket Products and Manufacturer References

Unless otherwise specified in the product listing, products supplied by Frazys Auto Parts are new aftermarket automotive parts and accessories.

Where we offer genuine, OEM, refurbished or other product types, these will be identified in the relevant listing.

Vehicle manufacturer names, model names, trademarks, logos and OEM reference numbers may be used to identify intended applications or assist with product compatibility.

Such references do not imply that the products are manufactured, approved, sponsored or endorsed by the original vehicle manufacturer unless expressly stated.

All third-party trademarks and intellectual property remain the property of their respective owners.

4. Vehicle Fitment and Compatibility

Automotive components can vary significantly between vehicles of the same make, model or production year.

Variations may arise from:

• Engine specifications and engine codes

• Production dates and chassis numbers

• VIN and model variants

• Transmission configurations

• Trim levels and factory options

• Electrical connections and plug types

• Mounting points and dimensions

• Previous vehicle modifications

• OEM and aftermarket part number differences

Customers are responsible for carefully reviewing the available product information before purchasing.

Where possible, we recommend comparing the advertised part with the existing component, including relevant measurements, photographs and manufacturer reference numbers.

Compatibility information is provided to assist customers with product selection but should be checked against the specific vehicle.

If you are uncertain about suitability, please contact us before purchasing.

Frazys Auto Parts does not generally accept returns for incorrect product selection or customer fitment errors.

However, if we supply an incorrectly described product, provide inaccurate compatibility information, or otherwise fail to meet applicable consumer guarantees, customers retain their legal rights to an appropriate remedy.

5. Pricing, Currency and Payments

All prices displayed on our New Zealand website are in New Zealand Dollars (NZD) unless otherwise stated.

Applicable GST and shipping charges will be displayed in accordance with New Zealand legal requirements.

Prices may be updated without prior notice, but changes will not ordinarily affect orders already accepted at an agreed price.

We make reasonable efforts to maintain accurate pricing and product information.

Occasionally, errors may occur due to:

• Incorrect supplier pricing

• Data feed or integration errors

• Website or system faults

• Incorrect product listings

• Currency or pricing calculation errors

• Supplier stock or catalogue changes

Where a pricing or listing error is identified, we may correct the information and, where legally permitted, decline or cancel affected orders.

If payment has been collected for an order that is lawfully cancelled, the applicable amount will be refunded.

A pricing error does not automatically entitle us to cancel an otherwise binding agreement. Any such issue will be assessed in accordance with applicable New Zealand contract and consumer law.

Payment must be successfully completed before an order is processed for fulfilment.

6. Orders and Order Acceptance

When placing an order, customers must provide accurate billing, delivery and contact information.

After completing checkout, you may receive an automated order confirmation acknowledging receipt of your order.

An automated acknowledgement does not necessarily mean that an order has been accepted for fulfilment.

Acceptance may be confirmed through a subsequent notification or other clear communication that we have accepted the order.

Once an order has been accepted, any cancellation or modification will be subject to the terms of the agreement and applicable New Zealand law.

Where reasonably necessary and legally permitted, an order may be declined or cancelled due to circumstances such as:

• Product unavailability

• Supplier fulfilment issues

• Payment verification problems

• Suspected fraud

• Genuine pricing or listing errors

• Other circumstances preventing lawful fulfilment

If an order cannot be fulfilled, we will contact the customer and arrange an appropriate resolution, including a refund where required.

7. Shipping and Delivery

Our standard estimated delivery timeframe is 9–16 business days from order confirmation, unless otherwise specified at checkout.

Business days exclude weekends and New Zealand public holidays.

Where a different delivery timeframe is specified at checkout, that timeframe will apply to the order.

Delivery times may vary depending on:

• Supplier processing and availability

• Warehouse location

• Domestic or international dispatch

• Courier and freight operations

• Customs processing

• Rural or remote delivery requirements

• Public holidays

• Weather and other unexpected disruptions

Frazys Auto Parts works with domestic and international suppliers, meaning products may be dispatched from different warehouse locations.

Orders containing multiple items may be delivered separately and may have different tracking information.

Customers must ensure that delivery details provided at checkout are accurate and complete.

If incorrect delivery information is supplied, additional costs or delays may occur.

We will make reasonable efforts to assist with delivery issues and provide updates regarding significant delays where possible.

Delivery timeframes and obligations remain subject to applicable New Zealand consumer law.

For further information, please refer to our Shipping Policy, available at frazysautoparts.com.

8. Returns, Refunds and Change of Mind

Returns, refunds and exchanges are governed by our Returns & Refunds Policy and applicable New Zealand legislation.

Frazys Auto Parts does not generally accept returns, exchanges or refunds for change of mind or incorrect product selection.

This includes:

• Ordering the wrong product

• Purchasing an item that is incompatible with your vehicle due to incorrect selection

• Deciding you no longer need the item

• Finding a cheaper alternative elsewhere

• Ordering duplicate products

• Purchasing without checking specifications, measurements or part numbers

• Changing your mind after purchase

Where a return is requested due to a genuine fault, incorrect description or other consumer guarantee failure, we will assess the claim and provide the remedy required by applicable law.

Nothing in this section limits customers' rights under the Consumer Guarantees Act 1993.

9. Faulty, Damaged or Incorrect Products

If a product arrives faulty, damaged, incorrect or materially different from its advertised description, please contact us as soon as reasonably possible.

To assist with investigating an issue, we may request:

• Your order number

• Photographs or videos of the product

• Relevant part numbers

• Packaging and shipping label photographs

• Vehicle information where fitment is relevant

• A description of the reported fault

For visible shipping damage or immediately apparent issues, we request notification within 7 calendar days of delivery where reasonably possible.

This reporting request does not impose a limit on statutory consumer rights.

Depending on the circumstances and applicable legislation, remedies may include repair, replacement, refund or compensation for reasonably foreseeable loss.

10. Installation, Use and Product Safety

Automotive components must be installed and used in accordance with applicable manufacturer instructions, specifications and safety requirements.

We strongly recommend that safety-critical or technically complex components be installed by appropriately qualified automotive professionals.

Customers are responsible for ensuring that products are correctly fitted and used for their intended application.

Frazys Auto Parts is not generally responsible for damage or loss directly caused by:

• Incorrect installation

• Improper use or handling

• Unauthorised modification

• Customer selection of an incompatible product

• Failure to follow installation instructions

• Use outside the intended application

• Unrelated vehicle faults

• Negligent or improper work by third-party installers

Where necessary, we may request reasonable technical information to assess a reported fault or damage claim.

These provisions do not exclude liability for defective products, inaccurate representations, or losses recoverable under applicable New Zealand law.

11. Labour, Diagnostic and Consequential Costs

Frazys Auto Parts does not automatically reimburse costs associated with product installation, removal, diagnostic work, vehicle downtime, towing or other related expenses.

Claims for such costs will be assessed individually.

Where a product fails to meet applicable consumer guarantees, customers may be entitled to recover reasonable and reasonably foreseeable losses resulting from that failure.

Any such entitlement will be assessed in accordance with the Consumer Guarantees Act 1993 and other applicable law.

We recommend contacting us before arranging additional work or expenses associated with a suspected product fault, where reasonably practicable, so that the issue can be investigated.

Nothing in this section limits a customer's statutory entitlement to compensation.

12. Supplier and Manufacturer Warranties

Certain products may be covered by additional manufacturer or supplier warranties.

Warranty terms, where applicable, may vary according to the product or manufacturer.

These warranties are provided in addition to rights available under New Zealand consumer law.

The expiry of a manufacturer's warranty does not automatically remove a customer's rights under the Consumer Guarantees Act 1993.

Where a product requires inspection or technical assessment, we may request reasonable supporting information before determining the appropriate remedy.

Frazys Auto Parts remains responsible for its obligations as a retailer under applicable New Zealand law, regardless of the location or involvement of our suppliers.

13. Website Accuracy and Technical Errors

We make reasonable efforts to ensure our website operates correctly and displays accurate information.

However, occasional technical faults, outdated information or system interruptions may occur.

We reserve the right to correct website errors, update product details and make reasonable improvements to website functionality.

We do not guarantee uninterrupted access to our website.

Nothing in this section removes our responsibility for accurate representations, accepted contractual obligations or statutory consumer rights.

14. Intellectual Property

Unless otherwise stated, website content, branding, logos, original descriptions, design elements and other intellectual property are owned by or licensed to Frazys Auto Parts.

Third-party product images, trademarks, manufacturer references and other licensed materials remain the property of their respective owners.

You may not reproduce, distribute, modify, republish or commercially exploit protected website content without appropriate permission.

15. Third-Party Services and Links

Our website may include services, payment providers, applications or links operated by third parties.

These may include external payment gateways, shipping providers, product services and other website integrations.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party websites or content outside our control.

However, the use of third-party suppliers or service providers does not remove any obligations Frazys Auto Parts has to its customers under applicable law.

16. Privacy and Personal Information

Frazys Auto Parts collects and processes personal information as necessary to operate our online store, process orders, arrange deliveries, provide customer support and carry out other purposes explained in our Privacy Policy.

Personal information will be handled in accordance with our Privacy Policy and applicable privacy legislation, including the New Zealand Privacy Act 2020.

Our Privacy Policy explains how personal information is collected, used, stored and disclosed, including where relevant to suppliers and service providers.

Please review our Privacy Policy for further information about your privacy rights and how to contact us regarding personal information.

17. Prohibited Website Use

Customers and visitors must not use our website to:

• Engage in fraudulent or unlawful transactions

• Attempt unauthorised access to our systems

• Distribute malicious software

• Interfere with website security or functionality

• Misuse payment or checkout systems

• Infringe intellectual property rights

• Engage in unlawful harassment or abusive conduct

• Collect information through unauthorised automated methods

We may take reasonable action to prevent misuse, including restricting access or declining transactions where legally permitted.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Frazys Auto Parts will not be liable for losses directly caused by customer misuse, incorrect installation, unauthorised modification, incorrect product selection or unrelated third-party acts.

Any limitation of liability in these Terms applies only to the extent permitted by law.

Nothing in these Terms excludes or restricts liability for matters where exclusion or restriction is prohibited by law, including rights and remedies under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

19. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in business operations, website functionality, legislation or policies.

Updated terms will be published on our website together with the relevant revision date.

Changes will generally apply to future use of our website and new orders, and will not retrospectively remove rights or materially alter obligations under existing agreements without a lawful basis.

Customers are encouraged to review these Terms periodically.

20. Governing Law

These Terms of Service are governed by the laws of New Zealand.

Disputes arising from purchases or use of our website will be addressed in accordance with applicable New Zealand law and any mandatory jurisdictional requirements.

Nothing in this section prevents customers from exercising statutory rights or accessing legally available dispute resolution procedures.

21. New Zealand Consumer Rights

Frazys Auto Parts recognises its obligations under applicable New Zealand consumer protection legislation, including:

• Consumer Guarantees Act 1993

• Fair Trading Act 1986

• Privacy Act 2020

• Other applicable New Zealand legislation

Customers are entitled to the protections and remedies provided by law.

Where any provision in these Terms conflicts with a mandatory legal right or obligation, the applicable law will take precedence.

22. Contact Information

For questions regarding these Terms of Service, orders, products or customer support, please contact:

Frazys Auto Parts

New Zealand

Email: sales@frazysautoparts.com

Website: https://frazysautoparts.com

New parts. Fair prices. Real support.