Terms of service

Terms of Service

Welcome to Frazys Auto Parts. By accessing or using our website, frazysautoparts.com, you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or guardian to use this website.

We reserve the right to refuse service, cancel orders, or limit quantities where necessary, including but not limited to suspected fraud, pricing errors, stock issues, misuse of the website, or abusive behaviour.

You must not use our website, products, or services for any illegal, unauthorised, or improper purpose.

2. Products and Services

All products are subject to availability.

We reserve the right to modify, update, remove, or discontinue any product at any time without notice.

Product descriptions, images, specifications, compatibility information, part numbers, and reference numbers are provided as accurately as possible. However, slight variations may occur.

Vehicle compatibility information is provided as a guide only. Customers are responsible for checking that the product is suitable for their vehicle before purchase.

Where possible, customers should compare:

  • Product photos
  • Measurements
  • OEM/reference numbers
  • Plug types
  • Mounting points
  • Vehicle details
  • Existing part numbers

If you are unsure whether a product will suit your vehicle, please contact us before ordering.

3. Aftermarket Products

Unless clearly stated otherwise, all products sold by Frazys Auto Parts are brand new aftermarket products.

Vehicle makes, models, logos, trademarks, part numbers, and OEM references are used for identification and compatibility purposes only.

Our products are not manufactured, sponsored, approved, or endorsed by the original vehicle manufacturers unless specifically stated.

All trademarks and brand names remain the property of their respective owners.

4. Pricing and Payments

All prices are listed in New Zealand Dollars (NZD) unless otherwise stated.

Prices are subject to change without notice.

Payment must be received in full before an order is processed or dispatched.

We reserve the right to cancel or refund any order due to:

  • Pricing errors
  • Listing errors
  • Stock issues
  • Supplier issues
  • Suspected fraud
  • Incorrect product information
  • Website or system errors

5. Shipping

Our standard advertised delivery timeframe is:

9–16 business days

Business days do not include weekends or public holidays.

Shipping timeframes are estimates only and may vary due to courier delays, supplier delays, stock location, public holidays, rural delivery, weather events, or other circumstances outside our control.

Customers are responsible for providing complete and accurate shipping details at checkout.

Frazys Auto Parts is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.

If an order contains multiple items, they may be shipped separately and may arrive at different times.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy, available on our website.

We do not offer returns or refunds for change of mind, including but not limited to:

  • Ordering the wrong item
  • The item not being compatible with your vehicle
  • Deciding you no longer want the product
  • Finding the item cheaper elsewhere
  • No longer needing the part
  • Purchasing without checking fitment, specifications, or part numbers

This does not limit any rights you may have under New Zealand consumer law.

Approved returns may need to be inspected before a refund, replacement, or other remedy is provided.

7. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, incorrect, or not-as-described item, please contact us as soon as possible with your order number and clear details of the issue.

We may request photos, videos, packaging images, part numbers, or vehicle information to assess the issue.

Where required by New Zealand consumer law, we will provide an appropriate remedy.

8. Installation and Use

Automotive parts should be installed by a competent person or qualified professional where appropriate.

Frazys Auto Parts is not responsible for damage, faults, vehicle issues, labour costs, diagnostic costs, towing costs, loss of use, or other expenses caused by:

  • Incorrect installation
  • Misuse
  • Modification
  • Incorrect fitment
  • Failure to check compatibility
  • Use outside the intended application
  • Vehicle faults unrelated to the product

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential loss.

9. Accuracy of Information

We make every effort to ensure the information on our website is accurate and up to date.

However, we do not guarantee that all product information, pricing, availability, images, descriptions, or compatibility details will be error-free, complete, or current at all times.

We reserve the right to correct errors, update information, or cancel orders affected by incorrect information.

10. Intellectual Property

All content on this website, including text, images, logos, branding, product descriptions, layout, and website content, is owned by or licensed to Frazys Auto Parts, unless otherwise stated.

You may not copy, reproduce, distribute, modify, or exploit any part of the website without written permission.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, policies, products, services, or practices of any third-party websites.

Accessing third-party links is at your own risk.

12. Privacy

Your use of our website is also subject to our Privacy Policy, available on our website.

By using our website or placing an order, you agree to the collection and use of your information as described in that policy.

13. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Changes will take effect once posted on our website.

Your continued use of the website after changes are posted means you accept the updated terms.

14. Governing Law

These Terms of Service are governed by the laws of New Zealand.

Any disputes will be handled under New Zealand law.

15. Contact Information

For any questions regarding these Terms of Service, please contact us through our website:

frazysautoparts.com

Frazys Auto Parts
New parts. Fair prices. Real support.