Frequently Asked Questions

Simply browse our website, select the products you need, add them to your cart and proceed through our secure checkout.

Once your order has been placed successfully, you'll receive an order confirmation email.

All prices on our New Zealand website are displayed in New Zealand Dollars (NZD) unless otherwise stated.

Yes. Prices displayed to New Zealand customers include GST where applicable, unless clearly stated otherwise.

Any applicable shipping charges are displayed at checkout.

If you need to make changes to your order, please contact us as soon as possible.

Once an order has entered processing or been submitted to a supplier, changes or cancellations may not be possible.

We do not generally accept cancellations for change of mind or incorrect product selection, except where required by New Zealand law.

Yes. You can purchase multiple products in one order.

As we work with different suppliers and fulfilment centres, your items may arrive in separate shipments.

Our standard estimated delivery timeframe is 9–16 business days from order confirmation, unless otherwise specified at checkout.

Business days exclude weekends and New Zealand public holidays.

Delivery times may vary depending on product availability, supplier location, freight services and your delivery address.

Yes. We offer delivery to addresses throughout New Zealand, subject to courier availability and any restrictions displayed at checkout.

Delivery to some rural or remote locations may take longer.

We source products from trusted suppliers in New Zealand and internationally.

Depending on the product, your order may be dispatched from a New Zealand warehouse or an overseas fulfilment centre.

This allows us to offer a broader range of automotive parts and accessories at competitive prices.

Shipping charges, where applicable, are calculated and displayed at checkout before you complete your purchase.

Where free shipping is available, this will be clearly indicated.

Once your order has been dispatched and tracking information becomes available, you will receive the relevant tracking details.

Please allow time for tracking information to update within the courier's system.

Tracking updates can sometimes be delayed, particularly for internationally shipped orders moving between courier networks, warehouses or customs facilities.

A temporary lack of tracking updates does not necessarily mean your parcel has been lost.

If you're concerned about your delivery, please contact us.

If your order has exceeded the delivery timeframe provided at checkout, please email sales@frazysautoparts.com with your order number.

We will investigate the shipment with the relevant supplier or courier and provide an update where available.

Not necessarily.

Products may be fulfilled by different suppliers or warehouses, meaning items from the same order can arrive separately.

Unless otherwise specified in the product listing, our products are new aftermarket automotive parts and accessories.

Where genuine OEM or other product types are available, they will be identified in the relevant product description.

We recommend checking the product description, specifications, measurements, photographs and relevant OEM or reference numbers before purchasing.

Vehicle compatibility can vary depending on the engine, chassis, production date, model variant and previous modifications.

If you're unsure, please contact us before placing your order.

Yes! We're happy to assist with identifying suitable parts.

When contacting us, please provide as much information as possible, including:

• Vehicle make and model

• Year of manufacture

• Engine type or engine code

• VIN or chassis information where relevant

• Existing part number, if available

• Photos or measurements of the original component

We'll do our best to help identify a suitable product, although compatibility cannot always be confirmed without additional vehicle or manufacturer information.

Unless clearly stated otherwise in the product listing, our products are sold as new.

Products may be covered by manufacturer or supplier warranties, depending on the item.

All applicable consumer purchases are also protected by New Zealand's Consumer Guarantees Act 1993, regardless of any additional manufacturer warranty.

No. We do not offer returns or refunds for change of mind, except where required by New Zealand law.

This includes ordering the wrong item, no longer needing a product or finding it cheaper elsewhere.

Please check all specifications and compatibility information before purchasing.

If the wrong part was selected during purchase, we do not generally accept returns or refunds.

However, if the product was incorrectly described, we supplied the wrong item, or applicable consumer guarantees were not met, you may be entitled to a remedy under New Zealand law.

Please contact us as soon as reasonably possible with your order number, details of the damage and clear photographs of the product and packaging.

We request that visible shipping damage be reported within 7 calendar days of delivery, where reasonably possible.

This is not a limit on your rights under the Consumer Guarantees Act 1993.

If your item develops a fault, please email us with your order number and a description of the issue.

We may request photographs, videos or additional technical information to assist with assessment.

Where the product fails to meet applicable consumer guarantees, we will arrange the appropriate remedy.

Where a product fails to meet applicable consumer guarantees, reasonable return shipping costs will be covered or reimbursed by Frazys Auto Parts as required by New Zealand law.

Please contact us for return instructions before sending any items back.

Once a refund has been approved and processed, the time taken for the funds to appear will depend on your original payment provider or financial institution.

Refunds will generally be issued to the original payment method.

Installed products are not generally eligible for discretionary returns.

However, if a product is faulty or otherwise fails to meet applicable consumer guarantees, installation does not automatically remove your right to a remedy.

Claims will be assessed according to the circumstances.

Yes. Frazys Auto Parts is a New Zealand online automotive parts and accessories retailer.

We source products through local and international suppliers to offer customers a broad range of parts at competitive prices.

Frazys Auto Parts operates primarily as an online retailer through frazysautoparts.com.

Orders are fulfilled through our supplier and warehouse network. Collection is not available unless specifically arranged and confirmed.

By working with both New Zealand and international suppliers, we can provide access to a wider range of automotive components and competitive pricing.

Some specialised or less commonly available parts may be sourced from overseas.

For order enquiries, product assistance, shipping updates or general questions, please email:

sales@frazysautoparts.com

For existing orders, please include your order number so we can assist you efficiently.

You can also find further information in our Shipping Policy, Returns & Refunds Policy, Privacy Policy and Terms of Service.